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User Label - Double Clicking does Not Work

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RodgerDodger
Frequent Visitor

User Label - Double Clicking does Not Work

We are testing the 7.3.3.5645 client.   Some users are experiencing problems with User labels.  When they double click on a user label that has records attached, the user label properties  come up and not the records.

 

For others, double clicking on user labels works fine and brings up the records.

 

Does anyone know why we would have this inconsistent behavior between clients?

 

Also can anyone explain how user labels work?  Do they reside in the registry or in sql tables, or somewhere on the c: drive?

 

Finally, someone in our organization was able to create a single reference to records that are attached to a user label.

Unfortunately, this person has left the orgaization and we do not know how this reference was created.

 

Does anyone know how to create a reference to records under a user label?

 

Thanks.

 

RD

 

 

4 REPLIES
EWillsey
Honored Contributor

Re: User Label - Double Clicking does Not Work

User labels are stored in the database
Greg Fraser_1
HPE Expert

Re: User Label - Double Clicking does Not Work

Hi,

 

With regards to the double clicking issue, are some of your users opening the full client and are others using TRIM Desktop? There can be a difference in the way records are handled using the double click between the 2 interfaces.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard Enterprise**
EWillsey
Honored Contributor
Solution

Re: User Label - Double Clicking does Not Work

It is possible they are going about accessing user labels in different ways? If you click User Labels from the tools menu then the double-click takes you to the properties. Otherwise if you go into Search->User Labels or the User Label Tray, a double-click executes a search for items associated with the label.
RodgerDodger
Frequent Visitor

Re: User Label - Double Clicking does Not Work

Erik,

 

    That was the issue.    Users were selecting the user labels from the tools instead of search.

     I always selected user labels from search and never noticed the difference.

 

   Also, I figured out how to reference a set of records  so that is not an issue anymore .

 

Thanks.

 

RD

 

 

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