When will Trim 7.3.4 be available? This build is supposed to correct the email issue which swaps the "to" and "cc" when cataloging emails.
Best not to bank on it, the final list of fixes has not been confirmed. We won't know until the release notes come out and they are released with the build when it becomes available on SSO.
I know it sounds like a run around, but changes to the build can occur right up until the release and we don't want to make promises we can't keep.
In which versions of TRIM is this an issue? I assume it is an issue in TRIM 7.3.3?
It is an issue in all versions of 7.2 and 7.3. And RM 8 for that matter.
How does this issue present itself?
I have tested TRIM 7.3.3 pretty thoroughly and I never saw this.
Catalog into Trim 126.96.36.19945 an email which you sent to someone and cc'd another persion.
You may notice reviewing the metadata of the Trim Record, that the addressee is the person cc'd and
the person who received the email is "other."
Please post your findings.
Assume you are talking about the option where TRIM will capture the addressee and cc as contacts?
We don't have this option enabled which is why I didn't notice the error.
When I enabled the option I agree with the bug as described
That's the error and in our organization it is unacceptable.
I just loaded 7.34 - build 5739 today 12/10/2013 at 3:00 pm cst. We will start our testing of this build.
If anyone has started testing this build please post your findings in the forum. Hopefully, we will find the email bug fixed.
My Inital test of the 7.3.4 client indicates that the email bug of switching contacts has been fixed.
We use Groupwise 8. So far the testing of Trim 188.8.131.5239 with Groupwise 8 looks good.
What are the results of Outlook users?
It appears to work correctly.