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TRIM 7.32 Send to mail recipient sends the same email twice

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Joshua Hutley
Occasional Visitor

TRIM 7.32 Send to mail recipient sends the same email twice

Hi

 

In our environment, when a users chooses send to mail recipient from TRIM, the same email is sent twice. This occurs if outlook is open during the send to.

If outlook is closed, send to mail recipient only sends one email at the time but then sends a second email when Outlook is subsequently opened.

 

Is anyone else finding this in TRIM 7.32?

 

Thanks

1 REPLY
Neil Summers
HPE Expert

Re: TRIM 7.32 Send to mail recipient sends the same email twice

Although HP Support have been unable to reproduce this in-house, if any site experiences this behaviour with 7.32, please log a support case with HP Support and request an updated TrimMailHelper.exe file that may resolve the issue in your environment. Quote reference QCIM2D48087 (internal HP only - not visible on SSO).


Neil

Note: Any posts I make on this forum are my own personal opinion and (unless explicitly stated) do not constitute a formal commitment on behalf of HPE.

(Please state the version of CM you're using in all posts. At any given time, HPE are supporting approx. 30+ released versions)

HPE Software Support Online (SSO): https://softwaresupport.hpe.com/
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