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Really urgent - HP RM8.17760 issue and MS Outlook Add-Ins

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PerthRM8
Member

Really urgent - HP RM8.17760 issue and MS Outlook Add-Ins

HP RM8.1.7760, win 7, SQL 2012, MS Office 2010

 

Hi, some users after the upgrade from HP TRIM 734 to HP RM8.1 are experiencing this issue when running MS Outlook 

 

 

What could be the reason for this and how to fix this?

User has restarted his PC few times

Thanks

2 REPLIES
EWillsey
Honored Contributor

Re: Really urgent - HP RM8.17760 issue and MS Outlook Add-Ins

This is not a problem with the client or Outlook really, but one with your backend configuration.  What you should try to do:

 

1) Update the statistics for the SQL database (Schema->Analyze from Enterprise Studio)

2) Stop using the OLE DB Driver.  Use the Native SQL 2012 Driver.  You'll get better performance and thus reduce the number of timeouts.

3) Increase your dataset timeout.  The default is 30 seconds.  Bump it up to 5 minutes (a value of 300).

4) Tune your database.  

 

Something is throwing off that query.  New statistics, the proper driver, and longer timeouts should get you on the right path.  Pull the query out and analyze it, then fix it.

Cheers,

Erik

PerthRM8
Member

Re: Really urgent - HP RM8.17760 issue and MS Outlook Add-Ins

Thanks,

the message passed to the IT
regards

 

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