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PC reboots when loading TRIM via All Programs menu

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Annabelle Wills
Super Contributor.

PC reboots when loading TRIM via All Programs menu

Hi, a few users experienced that when they tried to load TRIM from All Programs menu, their pc's reboots.  This happens intermittently and our Helpdesk are unable to find the cause.  Is this a known issue?  We use TRIM 6.24 1240.  Will appreciate greatly your help.  Thanks.

7 REPLIES
EWillsey
Acclaimed Contributor.

Re: PC reboots when loading TRIM via All Programs menu

Before you deployed did you ensure the machines met the minimum requirements for the video drivers?

 

 

raynebc
Outstanding Contributor.

Re: PC reboots when loading TRIM via All Programs menu

TrimSpec's only indication of a video driver requirement is that the current display mode is at least 16 bit color.  Using an SVGA resolution (ie. 1024x768) is implied but not indicated as required by the document, as it only says your monitor must support that resolution.

 

Try looking at the event log to see if a system error was logged.

EWillsey
Acclaimed Contributor.

Re: PC reboots when loading TRIM via All Programs menu

There are unpublished requirements. Certain chipsets from Intel without the latest drivers will cause video problems and potential computer crashes.  Update the drivers to verify it's not causing the issue, and you may need to update the driver and then uninstall/reinstall TRIM for it to work properly.

 

Affected video card chipsets:

 

Intel -- G965, Q963, 946GZ, 945G, 945GM, 915M, 915GM/GMS, 910GL or 910GML

Intel Desktop Boards -- those with "Graphics Media Accelerator"

 

 

Cheers,

Erik

Grundy
Acclaimed Contributor.
Solution

Re: PC reboots when loading TRIM via All Programs menu

Alternatively, disable hardware video acelleration.

 

e.g.  Right click Desktop > Settings > Advanced > Troubleshoot tab > Drag slider all the way left to 'None'.

 

 



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
Annabelle Wills
Super Contributor.

Re: PC reboots when loading TRIM via All Programs menu

Thank you all for your suggestions, we will give this a go.

 

Thanks

 

Annabelle

 

P.S. is there a points system here too?

Grundy
Acclaimed Contributor.

Re: PC reboots when loading TRIM via All Programs menu

 


Annabelle wrote:

 

P.S. is there a points system here too?


Yep, just click the big STAR image next to the persons name and post. :smileyhappy:

 



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NOT A HP EMPLOYEE
::::::::::::::::::::::

INFORMOTION.com.au
Annabelle Wills
Super Contributor.

Re: PC reboots when loading TRIM via All Programs menu

Thank you very Erik and Grundy for your suggestions, they work. :smileyhappy:

 

Annabelle