We are recieving an increasing number of calls regarding documents that are not appearing in TRIM after saving from Word. It appears that the documents are sitting in Offline Records as a DRAFT and not pushing through into TRIM.
We upgraded from XP to Windows 7 late last year running TRIM 7 Build 1157.
Any advice on how to fix issue would be greatly appreicated.
one thing we have found is that the number of records (draft documents & folders) in offline has a negative effect on the speed of TRIM, chances of them checking in correctly etc etc.
Once we clean out offline records (including deleting empty fodlers and the like leftover using explorer as well as TRIM) and then turn onthe option to 'automatically clean up emtpy folders' it appears to work pretty well.