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Looking for info on upgrading

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MandyMagin
Super Contributor.

Looking for info on upgrading

Hi there

 

We're looking for info on upgrading from TRIM 6.2.3 to 7.1 but we don't have a current support agreement. Can someone please tell me where I can get help with this? We're in Adelaide, Australia.

 

Thanks

3 REPLIES
Grundy
Acclaimed Contributor.

Re: Looking for info on upgrading

If you need 'someone' to provide assistance and some consultant work to do the upgrade, there should be some 3rd party business partners available in SA.

Otherwise you could try contacting HP Professional Services.

 

Normally if you buy a valid TRIM license you will have a standard maintenance/support contract as well, did you check this?



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MandyMagin
Super Contributor.
Solution

Re: Looking for info on upgrading

The licenses were bought in 2009 and from what I can see on the invoice there was only a 1 year support agreement which I've been told was never renewed.

 

I'm very much over trying to navigate the HP website, I've been searching for an hour now and not getting anywhere so will try to find a 3rd party.

 

Thanks :)

Robert_4
Frequent Contributor.

Re: Looking for info on upgrading

The ones I'm aware of are Alphawest, HP and Kapish(Melbourne based)