Keyboard shortcuts missing in HP TRIM 7.32

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Joshua Hutley
Outstanding Contributor.

Keyboard shortcuts missing in HP TRIM 7.32



After upgrading clients to TRIM 7.3 users cannot access the keyboard shortcuts.


Furthermore they cannot recreate these keyboard shortcuts.


I have never had to worry about keyboard shortcuts before. Anyone not what is going on?



Trusted Contributor.

Re: Keyboard shortcuts missing in HP TRIM 7.32



I've just upgraded a couple of clients to 7.32 5511 and have all the default shortcut keys. I haven't tested the 64 bit client but 32 bit appears to be working as expected. I am testing as Admin so maybe its an end user issue?






Super Contributor.

Re: Keyboard shortcuts missing in HP TRIM 7.32

I've found it pretty common for the keyboard shortcuts to fall off upgrading to various versions of 7.x. Doesn't seem to be a pattern as to which users are affected.


You need to do a "reset all" in the keyboard customise tab.

Neil Summers
Acclaimed Contributor.

Re: Keyboard shortcuts missing in HP TRIM 7.32

This isn’t unique to 7.32. One fix is to use the “Reset all” button on the Customise – Keyboard tab in the TRIM client. 


This issue is because the previous value left behind in the user's HKCU registry hive from an earlier version of TRIM 7 isn't replaced with a new value when upgrading the client. If you want to push out a fix for all users, here's a couple of ways to update the following registry key:


HKEY_CURRENT_USER\Software\Hewlett-Packard\HP TRIM\WindowPlacement\Keyboard\Accelerators


1. Delete the "Accelerators" value from this key in the user's registry, e.g. via a login script. When the user next starts TRIM it will automatically recreate this value with the correct settings and the keyboard shortcuts will work.

2. Export the "HKEY_CURRENT_USER\Software\Hewlett-Packard\HP TRIM\WindowPlacement\Keyboard" key from a user's machine after they've performed a "Reset all" and confirmed their shortcut keys are working, then use the exported key to replace the same key on all users' machines, e.g. via a login script.


Because the key is in HKCU, elevated privileges shouldn't be required to achieve this, which is why I recommend doing it via a login script.


Note: Any posts I make on this forum are my own personal opinion and (unless explicitly stated) do not constitute a formal commitment on behalf of HPE.

(Please state the version of CM you're using in all posts.

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Joshua Hutley
Outstanding Contributor.

Re: Keyboard shortcuts missing in HP TRIM 7.32

Thank you Neil