I've just upgraded a couple of clients to 7.32 5511 and have all the default shortcut keys. I haven't tested the 64 bit client but 32 bit appears to be working as expected. I am testing as Admin so maybe its an end user issue?
This isn’t unique to 7.32. One fix is to use the “Reset all” button on the Customise – Keyboard tab in the TRIM client.
This issue is because the previous value left behind in the user's HKCU registry hive from an earlier version of TRIM 7 isn't replaced with a new value when upgrading the client. If you want to push out a fix for all users, here's a couple of ways to update the following registry key:
1. Delete the "Accelerators" value from this key in the user's registry, e.g. via a login script. When the user next starts TRIM it will automatically recreate this value with the correct settings and the keyboard shortcuts will work.
2. Export the "HKEY_CURRENT_USER\Software\Hewlett-Packard\HP TRIM\WindowPlacement\Keyboard" key from a user's machine after they've performed a "Reset all" and confirmed their shortcut keys are working, then use the exported key to replace the same key on all users' machines, e.g. via a login script.
Because the key is in HKCU, elevated privileges shouldn't be required to achieve this, which is why I recommend doing it via a login script.
Note: Any posts I make on this forum are my own personal opinion and (unless explicitly stated) do not constitute a formal commitment on behalf of HPE.
(Please state the version of CM you're using in all posts.
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