IDOL Document Content Indexing crashes when find corrupted document/virus in the document/message
No recovery. The service is just stopped.
How to overcome this?
Also issues with Zip files indexing .. Anyone knows more or anyone can explain how the IDOL indexing server/engine works in short ...
Firstly what version of TRIM are you using?
The indexing process in a nutshell is:
TRIM extracts the text from the document and sends that info to IDOL. From there IDOL then adds those words to its index.
Are you able to remove the document from the indexing process and restart the service?
The latest one 7.3.3 5645
Yes, document was removed, the manual restart of the content indexing was done and after that, it was all good.
But, the issue is there, potentialy it could happen again.
Did you receive any error messages in the logs? If so are you able to attach a copy?
Well, the antivirus found that process of kvoop.exe