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IDOL Content Indexing crashed when....

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Delete_or_Not
Regular Collector

IDOL Content Indexing crashed when....

IDOL Document Content Indexing crashes when find corrupted document/virus in the document/message

No recovery. The service is just stopped.

How to overcome this?

Also issues with Zip files indexing .. Anyone knows more or anyone can explain how the IDOL indexing server/engine  works in short ...

Thanks.

4 REPLIES
Greg Fraser_1
HPE Expert

Re: IDOL Content Indexing crashed when....

Hi,

 

Firstly what version of TRIM are you using?

 

The indexing process in a nutshell is:

TRIM extracts the text from the document and sends that info to IDOL. From there IDOL then adds those words to its index.

 

Are you able to remove the document from the indexing process and restart the service?

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard Enterprise**
Delete_or_Not
Regular Collector

Re: IDOL Content Indexing crashed when....

Thanks,

The latest one 7.3.3 5645

Yes, document was removed, the manual restart of the content indexing was done and after that, it was all good.

But, the issue is there, potentialy it could happen again.

Thanks

 

Greg Fraser_1
HPE Expert

Re: IDOL Content Indexing crashed when....

Did you receive any error messages in the logs? If so are you able to attach a copy?

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard Enterprise**
Delete_or_Not
Regular Collector

Re: IDOL Content Indexing crashed when....

Well, the antivirus found that process of kvoop.exe

//Add this to "OnDomLoad" event