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HPRM asking for records to be Inactive before containing to an inactive box

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Morrissey
Super Collector

HPRM asking for records to be Inactive before containing to an inactive box

has anyone come across the problem of HPRM asking for records to be Inactive before containing to an inactive box? - this is a new feature which wasnt evident in 7.1 / (?) and is actually preventing knowledge workers and records coordinators from containing records to boxes - see attached error message

2 REPLIES
Greg Fraser_1
HPE Expert

Re: HPRM asking for records to be Inactive before containing to an inactive box

Has the retention schedule marked the container as inactive? If you have the active audit events enabled you could use those to determine what is triggering the disposition change.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard Enterprise**
Morrissey
Super Collector

Re: HPRM asking for records to be Inactive before containing to an inactive box

Thanks Greg I'll check that - this may also be an impact of triggers not being fully recalculated after a major upgrade (?) -

** also while Ive got you there - are you able to advise please why User labels would be absent in the 'send to' menu in 8.3 (build 9088) even though they're activated in 'Features' (see attached image)

Cheers

//Add this to "OnDomLoad" event