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HP Trim Add-In For Microsoft Office- Inactive

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RodgerDodger
Outstanding Contributor.

HP Trim Add-In For Microsoft Office- Inactive

We are using Trim 7.1.2.2017 and Microsoft Word 2010.

 

For one user, the HP Trim Add-in for Microsoft Office is listed under Inactive Application add-ins  in Microsoft Word.

 

I attempted to activate the Trim add-in, but it would not take.

 

All integration boxes are checked in Trim.

 

Does anyone know what the problem is and how I can correct it so that the Trim Add-in is made active and the

user can save her document in Trim via Microsoft Word.

 

Thanks.

 

RD

2 REPLIES
EWillsey
Acclaimed Contributor.
Solution

Re: HP Trim Add-In For Microsoft Office- Inactive

This usually happens when it couldn't load one time (maybe TRIM was down, user was impatient, etc).  User might have been prompted if they wanted to disable the add-in or it just did it automatically.  Remove the add-in completely (from the COM Add-in menu within Word or from the registry) and then use TRIM to re-add it.

 

I find it easier to just remove the registry key and then use TRIM to re-add it.  This is the key:

 

HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addin\HPTRIMOfficeAddin.Connect

 

NOTE that key is for 7.34.  It might be named slightly different in your version.

RodgerDodger
Outstanding Contributor.

Re: HP Trim Add-In For Microsoft Office- Inactive

Erik,

 

    Thanks.   That works.

 

RD