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HP TRIM Queue being used by another process on this computer

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dblancer
New Member.

HP TRIM Queue being used by another process on this computer

A user is attempting to process items she has scanned into a queue

However upon attempting to process the items it warns that another process on her computer is accessing the queue and continuing is not recommended

She can then access the documents, but Trim crashes with a runtime error if you attempt to "check in" any scanned documents

Another user can check in items from the same queue successfully.

 

We have reinstalled the Trim client, with completely uninstalling first.

This has not fixed the problem

 

any ideas?

2 REPLIES
Terry McKenna
Outstanding Contributor.

Re: HP TRIM Queue being used by another process on this computer

 

Can you tell us what version of TRIM and what the exact error message is? Can that same user check-in documents from that queue that are not scanned?

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HP Application Information Optimizer (AIO) Support
raynebc
Outstanding Contributor.

Re: HP TRIM Queue being used by another process on this computer

I encountered this recently.  The user documented the following error: "This Document Queue is being used by another program on this computer."  This is on Trim 6.2.3.1147.  Oddly enough, I couldn't find one of those lock files in the queue's target directory that would normally be created when the queue was open, so I don't know why Trim thought it was in use.  Eventually, I just had him disregard the message and tell it to continue anyways and it worked as expected.