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HP RM 8.1 Deleting records error message

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Techgato6808
Super Contributor.

HP RM 8.1 Deleting records error message

Good day all,

 

We are receiving an unusual error message,  when attempting to delete records in our "Training dataset". Four of the Admins have attempted to delete the records. But HP RM 8.1 throws the error message listed below.We just had created the dummies records and locations for a training exercise. We can delete objects in the other datasets without incident.  All of the legacy HP TRIM 6.2 installation has been deleted. We all have admin rights to this dataset. We recently migrated.  Please let me know,  Please see also the system info below as well. Thanks.

 

 

 

Error message

“Can’t delete from Training dataset
Error – C:\Program Files\Hewlett-Packard\HP TRIM\srmsTRIMAddin.xml does not exist”
 
Software versions          
                Version                8
                Build      1.0.7275
                Internal code     94470
                Boost    1.51.0
                RCF        2.0.0.2686
                POCO    1.5.2.0
                Wintertree         5.16.13
                Mapi32.dll           1.0.2536.0 (win7_rtm.090713-1255)
                ComCtl32.dll       6.16.7601.17514
                Shell32.dll            6.1.7601.17514 (win7sp1_rtm.101119-1850)
                Ole32.dll              6.1.7600.16385 (win7_rtm.090713-1255)
                trapeze64u.dll   9.13 (64-bit, Unicode)
                kvvapi.dll             Build 20131002
Working folders               
                Executable directory      C:\Program Files\Hewlett-Packard\HP Records Manager\
                Global store path             \\Mcugrcser1246\TRIM\Training\Store\
                Bulk loader path               \\mcugrcser1246\BULKLOADER Working Directory\
                IDOL index staging path               
                Calendar File      C:\Users\stoneat\AppData\Local\Hewlett-Packard\HP TRIM\TR\Calendar.bin
                Captions File      C:\Users\stoneat\AppData\Local\Hewlett-Packard\HP TRIM\TR\Captions.bin
                File Types File    C:\Users\stoneat\AppData\Local\Hewlett-Packard\HP TRIM\FileTypes.bin
                User Dictionaries Folder                C:\Users\stoneat\AppData\Roaming\Hewlett-Packard\HP TRIM\Lex\
                Temporary Folder            C:\Users\stoneat\AppData\Local\Hewlett-Packard\HP TRIM\TEMP\
                Favorites Folder               C:\Users\stoneat\AppData\Roaming\Hewlett-Packard\HP TRIM\TR\
                Client Document Cache Folder   C:\Users\stoneat\AppData\Local\Hewlett-Packard\HP TRIM\TR\EstoreClientCache\
                Rolling Log Folder             C:\Users\stoneat\AppData\Local\Hewlett-Packard\HP TRIM\Log\
                Queue Processing Logs Folder   C:\Users\stoneat\AppData\Roaming\Hewlett-Packard\HP TRIM\TR\QueueLogs\
                Offline Records DB Folder            C:\Users\stoneat\AppData\Roaming\Hewlett-Packard\HP TRIM\TR\
                Offline Records Documents Folder          C:\Users\stoneat\Documents\Offline Records (TR)\
                Application Data Root Folder      C:\Users\stoneat\AppData\Roaming\Hewlett-Packard\HP TRIM\
                Outlook Logfile Folder   C:\Users\stoneat\AppData\Roaming\Hewlett-Packard\HP TRIM\Outlook\
                Asynchronous Document Transfer Folder             C:\Users\stoneat\AppData\Roaming\Hewlett-Packard\HP TRIM\TR\EstoreClientTransfer\
                Global Settings File          C:\Users\stoneat\AppData\Roaming\Hewlett-Packard\HP TRIM\TR\Settings.ini
                HP Records Manager Binaries Path          C:\Program Files\Hewlett-Packard\HP Records Manager\
                User Configuration Files                C:\Users\stoneat\AppData\Roaming\Hewlett-Packard\HP TRIM\TR\Configuration\
                System Dictionaries Folder          C:\Program Files\Hewlett-Packard\HP Records Manager\Lex\
                Client Download Cache Folder   C:\Users\stoneat\AppData\Local\Hewlett-Packard\HP TRIM\TR\DownloadCache\
Network connections   
                HP Records Manager Workgroup Server               MCUGRCSER1246
                Dataset name    Training
                Database Type  Microsoft SQL Server
                Dataset identifier             TR (21076)
                Dataset schema version                256
                Document Content Server           localhost:9000
                Site ID   0
                HP Records Manager user name               Stone, Anthony (Mr)
                User Network Login        stoneat
                Network(RCF) client call timeout              1200000
                Network(RCF) client connection timeout              5000
                Date User Hierarchy Modified    Thursday, January 15, 2015 at 10:42 AM
                Date IDOL schema modified        Friday, September 19, 2014 at 2:09 PM
                Date User Keys Synchronized    
                Date Schedules Synchronized   
4 REPLIES
EWillsey
Acclaimed Contributor.

Re: HP RM 8.1 Deleting records error message

This was identified as a bug and supposedly fixed in the last release.  Easiest thing is just to disable the structured records management feature entirely.  Then it won't happen at all.

Techgato6808
Super Contributor.

Re: HP RM 8.1 Deleting records error message

EWill,

 

 

Thanks so much for that. Where is that option to disable that function located at? Thanks.

EWillsey
Acclaimed Contributor.

Re: HP RM 8.1 Deleting records error message

Administration->Options->Features

Techgato6808
Super Contributor.

Re: HP RM 8.1 Deleting records error message

EWill,

 

 

You rock! Worked like a charm.