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Error with Word Integration - TRIM 7.1

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MichaelHeming
Regular Collector

Error with Word Integration - TRIM 7.1

I have a couple of users who cannot get Word Integration with their version of TRIM 7.1 - Build 1157.

 

The Word integration box (under Desktop Add-Ins) is ticked, but Word 2007 has set the COM Add-In to be disabled.  I've tried opening the Manage window and ensuring the HP TRIM add-in box is ticked, but Word just re-sets it to be disabled.

 

Has anyone encountered a similar problem, and found a way to force Word not to disable to Add-In?

 

Regards,

 

Michael

 

 

4 REPLIES
Grundy
Honored Contributor

Re: Error with Word Integration - TRIM 7.1

It should 'just work'.  Are you running any other add-ins that may be conflicting?



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
MichaelHeming
Regular Collector

Re: Error with Word Integration - TRIM 7.1

Not that I'm aware of, though I'm not sure which add-ins conflict with the TRIM/Word integration.  How would I find out if there are any conflicts?

Grundy
Honored Contributor

Re: Error with Word Integration - TRIM 7.1

When you open Word, check the add-ins section and see if anything else is enabled.

If so, try disabling it and turning on the TRIM Integration again.



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
JaniKrippner
Super Collector

Re: Error with Word Integration - TRIM 7.1

We are getting this for a couple of our users as well. Only about 4 users so far have noticed and reported the problem. Mixture of PC and Citrix users. The HP TRIM add-in is disabled instead of load at start up.

 

The only add-ins for Word are:

HP TRIM

Kapish

Ribbon Hero

 

We are running:

TRIM 7.1.1.1821

Windows 7 SP1

Office 2010 SP1

Kapish Word 2.1.0.1028

//Add this to "OnDomLoad" event