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Error message when trying to search emails

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Jack24
Super Contributor.

Error message when trying to search emails

Hi,

 

Have just got indexing working so that documents uploaded into TRIM 6.2.1 can be searched. However, we tried to do the same for email messages but get the following error message:

 

'sm_fulltextemail' is not a valid search method, or has been blocked by the TRIM administrator.

 

I can search emails within TRIM, but the error message above occurs when we try a search via WebDrawer.

 

Can someone tell me what this error message means please?

 

Thanks

 

Jack

 

2 REPLIES
EWillsey
Acclaimed Contributor.

Re: Error message when trying to search emails

Sounds like the email message text search method was blocked by your administrator.  You'd need to unblock it.

 

1. Open TRIM (Context, not desktop)

2. Tools->HP TRIM->System Options

3. Record Searches Tab

4. Highlight "E-mail Message Text" in the "Blocked search methods" section and click remove

5. Click Ok

6. Try again

 

 

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Erik
CMRamble.com
Jack24
Super Contributor.

Re: Error message when trying to search emails

Hi,

 

Thanks for the reply.

 

"E-mail Message Text" is not listed in the "Blocked search methods" section.

 

What I have listed in the 'Available Search Methods' section is 'TRIM E-mail Message Contents' but the search does not work.

 

Regards

 

Jack.