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Document revisions not saving into TRIM

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Document revisions not saving into TRIM

Hi,

 

I'm experiencing an issue with revisions when the following save pattern is used

 

1. Open a document from TRIM using edit

2. Make changes to document

3. Close the document but do not click anything in the "Do you want to save changes" dilaogue box (i.e. leave the box showing).

 

TRIM checks the document back in as "unchanged".

 

When "yes" is then click in the "Do you want to save changes" dialogue box, the revised document is placed into Offline Records but is only visible if you navigate to Offline Records on your drive (i.e. it doesn't show in the TRIM Offline Records tray).

 

I've been able to recreate this consistently now.

 

We are running TRIM 6.2.4.1240 with Windows7 and Office 2007.

 

Has anyone else seen this (or are able to recreate it)?

 

Brett

25 REPLIES
Joshua Hutley
Occasional Visitor

Re: Document revisions not saving into TRIM

Hi Brett

Yes we can replicate this issue in 6.2.4.1240 and office 2007 and windows XP

Josh

Re: Document revisions not saving into TRIM

I was also seeing this in 6.1.5 (with Office 2007 and Windows7) but hadn't been able to work out the pattern at that stage.

Re: Document revisions not saving into TRIM

Interesting.

 

Just did one using File - Close.

 

No problem.

 

Then did another where I click the "x" in the top right hand corner of the application.

 

Problem.

EWillsey
Honored Contributor

Re: Document revisions not saving into TRIM

And this is inside of Word?  I know we reported this issue in Excel back in 6.2.3, but never saw it in Word.

 

Either way it's happening because TRIMWatcher is thinking you're done with the file.  So it moves it into the dataset for you.

Joshua Hutley
Occasional Visitor

Re: Document revisions not saving into TRIM

Yep Word for me as well.

 

As Brett Say Office button - Close and the bug does not occur

 

X button in top right of word (ie close Word 2007 and doc) causes the problem.

 

Seems like this is counter the the "rules of document management in TRIM"

 

 

Joshua Hutley
Occasional Visitor

Re: Document revisions not saving into TRIM

Good news (for us at least) is that this behaviour is not evident in 6.2.2 8614 (our production build) nor can I replicate in HP TRIM 7.

Re: Document revisions not saving into TRIM

I'm so happy for you Josh :smileyhappy: See. I'm smiling.

 

I'll be installing TRIM7 on our test database next week and will have a look at that too.

Mark de Berg
Collector

Re: Document revisions not saving into TRIM

Only appears to be an MS Word issue. I can't replicate in PowerPoint or Excel.

 

And Brett, I'm happy that your happy for Josh :smileyvery-happy: (Very happy)

Mark de Berg
Collector

Re: Document revisions not saving into TRIM

This issue is still present in TRIM 7.0.0 1379 and Office 2007. :smileysad:

Joshua Hutley
Occasional Visitor

Re: Document revisions not saving into TRIM

Really I couldn't replicate on TRIM 7 and Word 2007.

 

what's the exact steps you take to replicate

Mark de Berg
Collector

Re: Document revisions not saving into TRIM

Edit MS Word document from TRIM. Make changes and click on the Red X. When prompted to save, wait and monitor the document in TRIM. After about 20 sec, document checked in and still open in Word.

 

If you're quick with the close and save you might just beat the watcher.

Joshua Hutley
Occasional Visitor

Re: Document revisions not saving into TRIM

Yep same steps but it doesn't check in for me.

 

Maybe because I am on win xp and you are on win 7?

Mark de Berg
Collector

Re: Document revisions not saving into TRIM

Hi Josh, issue replicated on multiple Win 7 TRIM 7 test machines.:robotsad: Sorry, no kudos for you.... :smileytongue:

Joshua Hutley
Occasional Visitor

Re: Document revisions not saving into TRIM

Like I said, I guess that is because you and I are on different verson of Windows

jbeasley
Occasional Contributor

Re: Document revisions not saving into TRIM

I can confirm this is happening to us as well. 6.2.4.1240.

 

Has anyone got a call open for this?

 

We are getting a bit of grief from our users in regards to this issue!

Joshua Hutley
Occasional Visitor

Re: Document revisions not saving into TRIM

Brett who found the problem has.

Jon if you are reading this maybe you can follow it up.

It seems that 6.2.4 1240 definitely has this as an issue. 

Re: Document revisions not saving into TRIM

I logged it with HP support on the 6th.

 

I haven't had a confirmation of the issue from them but they asked for a link to this thread in the forum.

Mark de Berg
Collector

Re: Document revisions not saving into TRIM

Hi everyone, reply from HP Helpdesk Support:

 

"There have been problems in the past with having offline records on a network drive when there are network issues. What happens is when there is a disconnect, the record then checks back in without any changes.

One way to test if this is an issue is to set the offline records to the local drive and have a user checkout and use documents."

 

I have changed the Datapaths in the registry and tested and the bug does not appear. Whilst I don't agree that this is acceptable behaviour, it is a "Temporary" work around until HP provides a fix.

 

Can other please test this and confirm?

 

Cheers

Mark

 

Grundy
Honored Contributor

Re: Document revisions not saving into TRIM

Hi All,

 

So can the others confirm? Moving to a local Offline Records path fixes the issue?

If the problem happens all the time, every time using a network path, that's still a bug and will be fixed.

 

Mark, what was the support case #?



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
Mark de Berg
Collector

Re: Document revisions not saving into TRIM

Hi Jon,

 

Thanks for the quick reply. Support number is 4614077590.

 

Cheers

Mark

Joshua Hutley
Occasional Visitor

Re: Document revisions not saving into TRIM

 

I also agree with the behaviour that when offline records are on the local drive the issue does not occur.

 

I used to think it didn’t occur in 6.2.2 but I can now confirm it does. So it appears in all versions of TRIM but only for Word Documents.

 

So H,P if it is a network problem (and I don’t believe it is) why doesn’t it happen for excel when offline records is on network drive? Is this something to do with ODMA again?

 

Mark de Berg
Collector

Re: Document revisions not saving into TRIM

Hi Josh, thanks for testing this in your environment. I agree that this is not a network issue. I believe that Jon is pushing it back to R&D for a fix now that we have this confirmed.

Cheers

Mark

Grundy
Honored Contributor

Re: Document revisions not saving into TRIM

 


JHutley wrote:

 

So H,P if it is a network problem (and I don’t believe it is) why doesn’t it happen for excel when offline records is on network drive? Is this something to do with ODMA again?

 


 

No one here said it was a network issue.  :smileywink:

I believe this definitely is a bug worth reporting to R&D. Possibly an ODMA issue, there are so many scenarios that can cause issues with Word and ODMA!

 

The support staff involved with the case are working on replicating the issue and will send it up the chain once confirmed.



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
Tones
Regular Collector

Re: Document revisions not saving into TRIM

I was unable to replicate the problem with 6.2.4.1227, Word 2007 and Vista. Left the Red X dialog box open for 10 mins - no change to document status in TRIM

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