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Document Queue Changes

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Rodders
Super Collector

Document Queue Changes

Hi All,

 

We are running 7.3 and have some old obsolete record types we want to remove. The issue is we have a stack of document queues - mostly email linked folders, that still use those record types as defaults. 

 

When you search for the queues through the TRIM Client you can change default record types there (along with various settings) but they don't seem to be pushed up to the client, ie if you change the settings at the client end it doesnt change on the user's machine... a) is this expected behaviour, b) is there some other way of making the changes from the client end rather than each Outlook folder? 

 

Cheers

Rod

6 REPLIES
Greg Fraser_1
HPE Expert

Re: Document Queue Changes

Have you had them re-add the document queues.

 

There must be setting be cached or retained locally after the queue is added.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard Enterprise**
EWillsey
Honored Contributor

Re: Document Queue Changes

Document queues for linked folders are created when the linked folder is created. It is never referenced again after creation. To change the record type you must visit the workstation and manually change via the UI. It is persisted into the registry on that profile. You can actually delete the document queue in its entirety, because it's never used. Though I use them as a good way to report how effective email management is within an organization.
Rodders
Super Collector

Re: Document Queue Changes

Thanks guys I had a feeling what Erik said was the case. The main user in question has 140 linked folders, it would have been nice to be able to change it from the TRIM client rather than try and find them all in Outlook. 

 

Cheers

Rod

EWillsey
Honored Contributor

Re: Document Queue Changes

Do this:

 

1) Open Outlook

2) Change one linked folder to the correct record type

3) Open regedit on the workstation when the user is logged on

4) Expand to HKCU\Software\Hewlett-Packard\HP TRIM\OutlookAddin\<DBID>

5) Right-click and export to a file on the desktop

6) Edit the file on the desktop with notepad

7) Find the folder that was just changed (if difficult then just find the first one in the list, repeat steps 1-6 but change that folder instead)

8) Copy the line for this folder that contains the new record type URI

9) Find the first folder in the file which has the old record type URI

10) Highlight the line

11) Press Cltr+H

12) Paste the value from your clipboard into the second field (the first field should have automatically populated with the highlighted text

13) Click Replace All

14) Save the file and close it

15) Double-click on the file on the desktop

 

Now all of the record types will have changed

 

I hope this helps,

Erik

PerthRM8
Member

Re: Document Queue Changes

So, it is safe for Administrators to delete all these document queues from the Tools-Records-Document Queues made for linking the MS Outlook folders into HP RM?

That is not going to influence the user's settings (his Linked folders)?

Thanks

 

EWillsey
Honored Contributor

Re: Document Queue Changes

Yes 

//Add this to "OnDomLoad" event