We are running 7.3 and have some old obsolete record types we want to remove. The issue is we have a stack of document queues - mostly email linked folders, that still use those record types as defaults.
When you search for the queues through the TRIM Client you can change default record types there (along with various settings) but they don't seem to be pushed up to the client, ie if you change the settings at the client end it doesnt change on the user's machine... a) is this expected behaviour, b) is there some other way of making the changes from the client end rather than each Outlook folder?
Document queues for linked folders are created when the linked folder is created. It is never referenced again after creation. To change the record type you must visit the workstation and manually change via the UI. It is persisted into the registry on that profile. You can actually delete the document queue in its entirety, because it's never used. Though I use them as a good way to report how effective email management is within an organization.
Thanks guys I had a feeling what Erik said was the case. The main user in question has 140 linked folders, it would have been nice to be able to change it from the TRIM client rather than try and find them all in Outlook.