cancel
Showing results for 
Search instead for 
Did you mean: 

Designing existing reports crashes Trim

Highlighted
Craig Eddington
Regular Collector

Designing existing reports crashes Trim

We have numerous reports that have been created in previous versions of Trim.  When trying to modify them from a Trim 7.1 client, Trim crashes;

 

Microsoft Visual C++ Runtime Library

Program: C:\Program Files\Hewlett-Packard\HP TRIM\TRIM.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

 

Once you click OK, Trim quits.

 

Can this be confirmed by anyone else?

 

 

 

8 REPLIES
Grundy
Honored Contributor

Re: Designing existing reports crashes Trim

Hi Chum,

 

If possible, could you please email me one of the old reports that cause a crash?

grundy@hp.com

 

Will check this out asap.



::::::::::::::::::::::
NOT A HP EMPLOYEE
::::::::::::::::::::::

INFORMOTION.com.au
TRIMGuru
Honored Contributor

Re: Designing existing reports crashes Trim

...and if you attach one of them here, I'll take a look at it also for you with my TRIM v7.1 install.

perpetual
Acclaimed Contributor

Re: Designing existing reports crashes Trim

I have a similar error with trim 7.1 when trying to create a new record, ie file --> new.  If i drag/drop an electronic document into the pane the record creates. Its only when selecting file/new (or clicking the new button). I have uninstalled all previous versions of trim and reinstalled 7.1 and have the same error. 

process monitor investigations indicate an issue with these files -> C:\Program Files\Common Files\Microsoft Shared\DAO

ie dao360.dll  & dao350.dll

 

I logged a support call with HP but they didnt provide anything useful to date

 

I'm uninstalling misc programs now and will advise how it goes. I was able to correct this on a few machines but havent been able to pinpoint the root cause (or program)

Grundy
Honored Contributor

Re: Designing existing reports crashes Trim

Not sure who you have a support case with, but this is a known issue.

The report example that Chum sent me above allowed us to replicate the issue.

 

There are 2 open CRs, 40930 and 41098.

 

Fix should be available in a future release.



::::::::::::::::::::::
NOT A HP EMPLOYEE
::::::::::::::::::::::

INFORMOTION.com.au
adamperpetual
Acclaimed Contributor

Re: Designing existing reports crashes Trim

Hi Grundy - my case number was 4629581977 

 

I'll respond back to Gabe who I was dealing with. He was a Technical Solutions Consultant  

 

I'd like to know more about these open CR's. Could you possibly paste further information here?

Grundy
Honored Contributor

Re: Designing existing reports crashes Trim

Happy to provide the details of these particular defects in case that is what you are running in to:

 

CR 40930:

 

The HP TRIM 7.1.0 1132 client will crash when editing older report layout designs.
No crash dump is being generated.

 

1. Import one of the attached report layouts into 7.1.0 1132.
2. Edit one of the reports so that it opens in the Report Layout Designer.
3. Double-click one of the blue text fields, e.g. "K:\_Exec 2010-Do Not Delete\........................................\"
4. Client should crash immediately. Or upon trying to type in that field.

 

Problem was due to large amount of text in the text field. (Older report layouts supported a higher character count compared to the current release. Having too many characters causes the issue)

 

 

 

The other CR is a clone of this one, just for another build.

 

Gabe may not have been aware of the existing issue, but he will have access to see these CR's and their details.

 

 



::::::::::::::::::::::
NOT A HP EMPLOYEE
::::::::::::::::::::::

INFORMOTION.com.au
Grundy
Honored Contributor

Re: Designing existing reports crashes Trim

Hi Adam,

 

Just re-read your exact issue again and realised you're talking about a different scenario that causes the crashing.

This has nothing to do with those CR's I mentioned. (This thread was about the Report Layout designer crashing the TRIM Client)

 

If you still have the support case open, we can have another look for any other known issues.

 

 



::::::::::::::::::::::
NOT A HP EMPLOYEE
::::::::::::::::::::::

INFORMOTION.com.au
adamperpetual
Acclaimed Contributor

Re: Designing existing reports crashes Trim

Thanks for the quick response - looks like 4629581977 is still open

The original PC I logged the issue about I resolved (not exactly how) - but as I've mentioned I've got a number of other machines where I can replicate this. At present I'm still trying to figure out what the conflict is. 

Any suggestions would be appreciated

//Add this to "OnDomLoad" event