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Delete option fails for dropped files 7.0.1 with patch

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Richard Battell
Respected Contributor.

Delete option fails for dropped files 7.0.1 with patch

We recently upgraded to 701 with patch, 32 bit, and several users have noticed that the auto delete option fails to remove the file after it is checked in.

Options selected are: default record type selected, no default container, do not confirm check-in, do not display data entry screen, and delete if windows file after being processed.

Users drag and drop a number of windows files to TRIM.  TRIM displays files to be processed, user tags all, right clicks to begin processing.

A window pops up confirming delete yes, no, cancel.

Anyone else see this, have a solution?

13 REPLIES
TRIMGuru
Acclaimed Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

I have verified that you are correct, even happens in 7.02.  Submit a bug, oops, support request to HP?

Grundy
Acclaimed Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

Sounds familiar, I think R&D are already aware of this issue.

 

*goes to check*



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
Grundy
Acclaimed Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

CR 38089 seems to cover this.

 

It looks like you should actually get a prompt now when you have TRIM configured to delete the local file.

This behaviour is changing slightly is a coming service pack.

 

 



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
TRIMGuru
Acclaimed Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

So stuff like that won't show up in the "self help" section?  I searched high and low and didn't find anything....

 

Do appreciate you checking your internal information though, thanks :smileyhappy:

Grundy
Acclaimed Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

The self-help section only shows CR's that are flagged as Customer Visible.

Only customer raised issues will ever get this flag, so if you can't find this it means it was raised internally by Support or QA.



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
TRIMGuru
Acclaimed Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

Thanks Grundy,

 

So uh, unless we ask we'll never know if something was found internally?

 

I can see a LOT of questions happening now on the board :smileywink:

Grundy
Acclaimed Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

Yep, pretty much. :smileyhappy:

 

Ask away though, happy to look anything up.



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
TRIMGuru
Acclaimed Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

As always, thank you sir :smileyhappy:

Joshua Hutley
Outstanding Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

Good to see that some customers have now moved to TRIM 7 in production. Are there many others?

TRIMGuru
Acclaimed Contributor.
Solution

Re: Delete option fails for dropped files 7.0.1 with patch

I currently have four clients in v7 TRIM with two more in the middle of implementing it and one client getting ready too.

 

Richard Battell
Respected Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

I will open a case on this.  It was also verfied by a couple of reps.  BTW it works fine if you ony drop one file.

 

Grundy
Acclaimed Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

It appears that the dropped files functionality has changed slightly for TRIM 7. (It now prompts before deleting etc) Some work is still being done on it for a future release, but I'm not sure if QA has found that dropping multiple files fails to delete them.

I will check this behaviour.



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
Grundy
Acclaimed Contributor.

Re: Delete option fails for dropped files 7.0.1 with patch

I have tested this in 7.0.2 and when dropping multiple files into TRIM, then processing the queue, it correctly deleted each local copy. (With a prompt asking yes/no to delete)

 

So I can't replicate the issue you have reported here. I suggest trying 7.0.2 or waiting for the next service pack to solve this. :smileyhappy:



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NOT A HP EMPLOYEE
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INFORMOTION.com.au