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Cannot Conduct a Word Search

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CCISM
Honored Contributor.

Cannot Conduct a Word Search

We have found that one of our customers cannot conduct any kind of word search; No title word search, no Doc Content search, no search against an additional field on one of the record types that are created for them, but the system will conduct a date range search (i.e Date Registered).

 

Any ideas of how to fix this?

 

Is there something that needs to be re-indexed or synced?

 

-Thanks

SH
3 REPLIES
EWillsey
Acclaimed Contributor.

Re: Cannot Conduct a Word Search

Have you checked that the event server is processing Word Indexing and Document Content Indexing?

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Erik
CMRamble.com
Grundy
Acclaimed Contributor.
Solution

Re: Cannot Conduct a Word Search

As Erik suggested, you should check that you have configured your TRIM Event Processor to process Word Indexing and Document Content Indexing events.

 

You may need to run a full Word and DCI reindex if this has never been run before.



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CCISM
Honored Contributor.

Re: Cannot Conduct a Word Search

Thanks for your help!
SH