I am trying to install 7.02 build 1621 on a 2008 R2 server. I am an administrator. I installed all the prereqs including .net 3.5 SP1, Visual Studio 2008 runtimes, and Visual Basic Runtimes in that order. This machine previously had version 7.00 successfully installed no problems. I did uninstalls of everything, rebooted and then deleted the Trim directories after the reboot since the uninstaller for 7.00 doesn't do that. When I go through the installer selecting everything for the Server but the Demo database I get to the screen where I'm prompted for my domain, user and password for the service to run as. I have done this plenty of times in our environment in version 6.x and 7.00 so I know what to put in. Also looked again at the 7.02 install to make sure I was remembering right. However if I hit the next key I get a message saying either the credentials are wrong or the account doesn't have the log on as a service privilege. I know the account has that privilege as I used it before on the same machine for Trim 7.00 and I double checked anyway. So that's fine. I also doubled checked that I was remembering the password correctly by logging onto another machine with that account. If I click to ignore this error anyway and proceed with the install the install will fail with a dialog saying that the Workgroup Service could not be created maybe due to a lack of permissions. At that point I hit the Cancel button and the install is rolled back. What am I forgetting here or have others had this problem?
Windows Vista, Windows 7 and Windows Server 2008 Follow these steps if you are installing HP TRIM on the above operating systems and are not using Group Policy: 1 Click Start, point to All Programs, and then click Accessories. 2 Right-click Command Prompt and then click Run as administrator. 3 Type msiexec.exe /i “<file path>\HPTRIM.msi” and press Enter 4 Continue the installation from Installation dialog boxes
"...the credentials are wrong or the account doesn't have the log on as a service privilege"
That error msg came up for me on the 3 installs I've done, but I was able to Ignore the error and it let me continue on. Then afterwards, I went into Services, then the properties of the workgroup service and manually added the log on name and password.
You say that when you hit "cancel" it rolls back. Does it offer you another "button" besides "Cancel"?
Just double checked. Now I get the same thing if I try to reinstall 7.00 again. Is there something I'm not thinking about here? Some remnant maybe of 7.00? I removed the old versions of the vb runtimes and vs2008 runtimes and am making sure to install the ones in the order listed in the manual. Unless some recent Windows Updat altered something that Trim is not liking.
Yes I can hit continue. The first time I tried an install was on my XP machine and just hit continue but the install ended up failing and I didn't even have a Trim Workgroup Service. I'll just ignore and continue on and see if this works on my 2008 R2 box.
Gotta be somethign stupid. I get a message at the end of the install saying I don't have sufficient privileges to install system services. I'm logged on as the domain admin so I better be able to do that. WTF is going on?
Nope same thing at least as far getting the first message about the login credentials being wrong or no logon as a service right.
Only thing maybe in common between this machine and my XP machine is that they both have SQL Server 2008 R2 server or client tools on them. So wondering if that is causing an issue somehow. Can't remember if last time I installed Trim 7.00 if I had SQL Server already installed before Trim or installed after. Just throwing that out there. Should have nothing to do with services.
This is gonna be somethign stupid I am overlooking.
Turning off UAC altogether didn't resolve this. Still get message about Workgroup Service not installed. I noticed during the install process it says something about setting up SQL Server. Real quick message among the many messages for things that the install is doing. I keep thinking it may be that..
A colleague also suggest that when you uninstall TRIM (or ready to install 7.0.2), make sure you delete any TRIM related registry keys fro HKLM and HKCU. It's possible that these keys may have been left behind for some reason.
Also, check the SQL Management Studio and see if there is still a 'DemoDB' database?
This would have been installed from 7.0 and the new install might be having issues when this database already exists.
:::::::::::::::::::::: NOT A HP EMPLOYEE ::::::::::::::::::::::
Worked fine installing as the local Administrator and putting the local Administrator in as the account to use for the Service to start with. Still got the stupid warning messages that I had to click ignore to. But the install finished. Has someone put that message in as a bug already?
Now to uninstall Trim and see if for some oddball reason Trim is the problem for this user as well. Maybe Trim doesn't like being reinstalled after you have installed it as a certain user.
EDIT: Yes I had already seen that there was a Demo and another Dataset there as well but wanted to leave them figuring there is no way they should cause a problem as I'm sure when people upgrade they don't remove their database. Even the demo especially since I didn't pick the demo during the install of 7.02, 7.01 or 7.00 when I tried to install again.
I'm going to uninstall in a bit and then try this again.