Server version 22.214.171.12417
Client version 126.96.36.19904 64 bit on win 7 Ent sp 1.
I have off line Audit logs set up to be automaticallt stored in HPRM.
This part works great.
Dougle clicking on a stored audit log .talf file to view it produces the attached error.
What can i do to fix this?
Continued from here
The .talf files are associated (or at least should be) to the HPE records Manager Audit log viewer.You should ensure that the machine you are working on has those talf files associated to HP.HPTRIM.logview
By default it is located HPERM install directory - <install direct> \Hewlett Packard Enterprise\Records Manager
I am using the x64 bit version of HPRM and the windows file association correctly points to C:\Program Files\Hewlett-Packard\HP Records Manager\HP.HPTRIM.LogView.exe.
Once i acknowledge the error condition Logview opens but with no content
Can any other users open the file?
I would hazard a guess that the problem lies in the mixed versions. Can you open the file in the same version as the server?
Changed the file association to C:\Program Files (x86)\Hewlett-Packard\HP Records Manager\HP.HPTRIM.LogView.exe.
Opened the .TALF from within HPRM 32 bit 188.8.131.5233 served on 184.108.40.20617 same error
Can they be opened directly from the WGS?
The only way for me to open them is to get them out of HPRM and open them with a text editor like notepad
That is odd.
The only thing I can think of is if someone made some changes to the file so that the reader can't understand it.
Does it happen even with a new audit log? If you try it again make that it is not a mixed build environment.
If you can't get it to work create a support case and PM me the number and we can go into some more detail.
HPE Software Case #5308605924.
The files are new and untouched