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software/hardware inventory - add/remove programs

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Arthur Too
Member

software/hardware inventory - add/remove programs

hi all,

i've deployed the software/hardware inventory to my agents in CAS7.2

what i realized is that my win2k machines only displays the CM agent in the add/remove programs reports. it doesn't show other softwares.

but for my winxp machines, i'm able to see the full list of softwares in the add/remove programs.
6 REPLIES
Karl Skelton
Honored Contributor

Re: software/hardware inventory - add/remove programs

A few things to check...

The CAS release notes state only Win2000 SP4 is supported. Do you have SP4 installed?

Is this really a CAS issue. What if you install the same sofware manually. does this then show in Add\Remove programs?

Did the software really install correctly when installing with CAS.
Arthur Too
Member

Re: software/hardware inventory - add/remove programs

hi karl,

1. yes it is windows2000 with SP4 installed.

2. Is this really a CAS issue. What if you install the same sofware manually. does this then show in Add\Remove programs?

a: all softwares are installed manually prior to installing the CM agent as this is a pretty old machine. i installed the cm agent and then deployed the hw/sw audit and the win2000 only shows that it has CM agent in the add/remove programs in reporting server.

3. Did the software really install correctly when installing with CAS.

a: all softwares are working fine. there's at least easily 30 softwares i can't be installing all 30 softwares with errors or wrongly. at least i hope i didnt.
Karl Skelton
Honored Contributor

Re: software/hardware inventory - add/remove programs

OK. i think you had me confused here!

So the issue is that on the W2000 device...
- the sw DOES show correctly on the actual device in Add\Remove programs
- but the same software is NOT displaying correctly in the reporting server.

Correct?
Arthur Too
Member

Re: software/hardware inventory - add/remove programs

Hi Karl,

Yes, you got it right.

in my windows2000 machine add/remove programs i can see a list of software. but after deploying the hardware/software inventory service to my windows2000 machine, in reporting server i'm only able to see HP CM Agent in the add/remove programs section. i can't see the other softwares.

whereas i have no issue's with winxp machines.
Karl Skelton
Honored Contributor

Re: software/hardware inventory - add/remove programs

Hi Arthur,

I think you have this issue open with HP support, right?

I've been in correct with the support engineer working the case and we should continue to review this through the support channel.

Cheers,

Karl.
Arthur Too
Member

Re: software/hardware inventory - add/remove programs

Hi Karl,

yes, my colleague has a support ticket for this case.

will liaise with you through the support ticket then.
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