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Installation Problem

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Aimbere_1
Honored Contributor.

Installation Problem

I've installed Patch Manager 2.1 on the same machine that RCS 4.1, RMP and RMS 3.01 are installed.

During installation I made these steps:
- Selected my IntegrationServer directory
- Selected the license file patch.nvd, but it asks to overwrite the IntegrationServer\modules\license.nvd. I choosed to not overwrite. When I check the license.nvd, the strings for patch aren't there!

But the big problem is:
- The patch.cfg doesn't exist!
- And all html files and the patch directory doesn't exist, but the installation said that it was sucessful installed.
11 REPLIES
Jamshed_1
Outstanding Contributor.

Re: Installation Problem

With the recent changes in Microsoft Feed system it is REQUIRED that you use Radia Patch Manager 3.0. If you are using older patch manager than after 31st March 2006 you would not be able to manage patches for windows platforms.

For this issue, verify that under your integration server/modules directory you have patch.tkd.
Then check your etc/httpd.rc file and make sure you have :

# module support patch
module load patch

And its advisible to add the patch license string to the license.nvd file.

regards,
jamshed
Biju V George!
Acclaimed Contributor.

Re: Installation Problem

Hi Aimbere,

It's always advised to setup the different RIS service in different port is it's under Production.


If the Patch.cfg does not exist then you check the httpd.rc file, if the patch module is enabled or not. If it's enabled it will make a fresh copy of patch.cfg as soon as you restart the RIS service.

Also check in the http logs if there is nay error in loading patch module or any missing files...
Aimbere_1
Honored Contributor.

Re: Installation Problem

Hi Jamshed,

I do need the Patch Manager 3.0 because I will patch Solaris servers, but HP is delaying very to deliver the new cds.

I have the patch.tkd file, but on httpd.rc the module patch isn't loading!

I put the license string on license.nvd, but now I have two rmp strings....

-----------------------------------

Hi Biju,

You recommends to alocate a different port than 3466 for patch manager?

There's nothing wrong with patch manager load because 'module load patch' on httpd.rc isn't there.

------------------------------------

I'm worried about if in the future I upgrade patch manager to version 3.0 because the Radia Database had been updated by PM 2.1 on installation....

Thanks
Roy O Gatewood_
Acclaimed Contributor.

Re: Installation Problem

If patch.tkd is in the modules directory and it is configured to load in the httpd.rc and the license.nvd file is in place then we would need to see the httpd-3466.log
Let's get it up and running then we can discuss putting it into a seperate thread.
Aimbere_1
Honored Contributor.

Re: Installation Problem

Hi Roy,

I will post the cfgs and logs.

Thanks.


Roy O Gatewood_
Acclaimed Contributor.
Solution

Re: Installation Problem

Not sure what's going on here but the logs indicate that the RIS has not been restarted which would cause the Patch module to be loaded.
When you installed RPM Server did you install it into the directory where the log/rc came from?
Try restarting your RIS server and let's take another look at the logs.
Biju V George!
Acclaimed Contributor.

Re: Installation Problem

Hi Aimbere,

What I feel is the patch manager installation is not complete, in the log file the patch module is not even referred to.. That might be because the patch.tkd is not present in modules folder..aslo see the existence of patch.cfg..

Aimbere_1
Honored Contributor.

Re: Installation Problem

Roy,

I'm really sorry... I'm stupid!
I was distracted and restarted another service....
Now it's working....

Sorry!
Jamshed_1
Outstanding Contributor.

Re: Installation Problem

Agree to Roy's reply.
in the logs i notice that ris is trying to load usage.cfg. But Usage module is commented in httpd.rc file.

Make sure your RIS nt service's internal name is httpd. If different then there must be a .rc file with the same name as your service internal name. Normally if the .rc file is not there it is created by the ris upon startup.

Please have a look under etc directory for .rc files. The restart the ris and post the logs again.

regards,
jamshed

Aimbere_1
Honored Contributor.

Re: Installation Problem

Biju,

sorry. When I restarted the right service, patch.cfg was created and now it's working...
Aimbere_1
Honored Contributor.

Re: Installation Problem

Jamshed,

I commented usage module on httpd.rc because I haven't installed the Usage Manager yet.

In log file, there's information about 2 days. Yesterday and today. I commented the usage today, so the the error that you are seeing were from yesterday.