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HPCAS 7.2 Reporting Error

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HP services
Respected Contributor.

HPCAS 7.2 Reporting Error

I had made fresh intallation of HPCAS7.2.
But when i click on reporting tab for any Device it gives error message that i have attached as snapshot,
4 REPLIES
Manohark
Outstanding Contributor.

Re: HPCAS 7.2 Reporting Error

Hi,

The error shows that the DB connection failed with the application. It seems in the configuration file the user name specified in the DB is not given or the user name is not created in the DB. Verify the ODBC settings

Thanks
Manohar
Alexander Willn
Acclaimed Contributor.

Re: HPCAS 7.2 Reporting Error

Check table DeviceConfig in database. According to error message it is missing column named "lastuser".
Also check sql files of Messaging Server as that one basically creates those tables.
Steve Berube
Outstanding Contributor.

Re: HPCAS 7.2 Reporting Error

When you installed CAS 7.2, did you use the CCMDB.MDF provided? If so I believe that has the updated schema for 7.2, if you didn't do that, you will need to manually add the lastuser column to the deviceconfig and hdeviceconfig table.
The length should be 128
HP services
Respected Contributor.

Re: HPCAS 7.2 Reporting Error

Thanks for ur response