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Error while installing HPCA Management Agent

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Yan Henrichon
New Member.

Error while installing HPCA Management Agent

Hi,

Using HPCA 7.8 Standard,

I'm trying to push the Management agent on a HP 6000 Pro desktop and I can't make it work. I see the device in the mangement console. Weird thing thought, I can uninstall it from the console (when installed manually) but unable to deploy the agent.

Also, once the agent installed manually, the agent do not receive the commands sent from the console. All ports are open and Windows Firewall is turned off. There is no firewall between the server and the client.

Any tought?

Thank you.

3 REPLIES
shibin p s
Outstanding Contributor.

Re: Error while installing HPCA Management Agent

HI,

check for a proper DNS entry and a try adding the devices' entry in Hosts file.

Best of Luck
Shibin

Give and Take
Biju V George!
Acclaimed Contributor.

Re: Error while installing HPCA Management Agent

Hi,

Check following.

1. Simple file sharing disabled.
2. Firewall disabled.
3. DNS (Forward and reverse lookup).
4.Port requirements: Need MS network share (at least TCP 445) to client, client needs to open IPC$ share and C$ share.


Thanks
Biju
Yan Henrichon
New Member.

Re: Error while installing HPCA Management Agent

Thank you all for your answers.

For now, you recommandations has been checked and I had to freeze the project for now.

I'll close the thread.