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Error During installation

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iamshail
Senior Member

Error During installation

Dear All

I M getting an error while installing the CCM 2.0
Error code is 1722 and its related to Windows Installer package.
Please find the attachment for the error I am getting.

Please help me out.
Thanks
8 REPLIES
Roy O Gatewood_
Honored Contributor

Re: Error During installation

There are many reasons that this could occur.
First question is, do you have a client currently on this machine?
Is this the first install?
What to the logs say?
Are you an administrator on this box?
JaS_4
Honored Contributor

Re: Error During installation

Check your CCMmr001.log. If you are using the evaluation version, your license could have expired.
Also If you are using VMware, you can get error 1722. The solution is to clone the VM image that was failing and then retry and it will work or use Microsoft Virtual Server instead.

iamshail
Senior Member

Re: Error During installation

I am using the evaluation version....
I have reinstalled the OS...and then installing the CCM....
iamshail
Senior Member

Re: Error During installation

I have checked the Log file it is showing the error of Licence verification failed.
but if i again want to use this evaluation version then how it can be done....
JaS_4
Honored Contributor
Solution

Re: Error During installation

Goto http://openview.hp.com/products/ccm/download.html
Download Evaluation license key (.zip) again, it should be a newer key that the one you used previously.
iamshail
Senior Member

Re: Error During installation

Thanks Buddy its done
Deng_1
Acclaimed Contributor

Re: Error During installation

i encountered this error also. Could you tell me how you solved it?
iamshail
Senior Member

Re: Error During installation

Dear,
This problem can have number of reason.
Mine was solved just by taking the new license key from the site mentioned below.
Goto http://openview.hp.com/products/ccm/download.html

U can also check whether the windows installer services is running and also If u r installing the CCM again on the same system take care whether u hav uninstalled it properly.

take care
//Add this to "OnDomLoad" event