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CM configuration server can not start

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CM configuration server can not start

Hi,

one of our clients have the following problem.Cm configuration server is not running ,I have examined the log file and think these lines tell me something but can not understand.How can I solve this problem.

CCM6136I 11:55:52 System Task --- util_logmsg: ! Errors encountered during DataBase File verification process

CCM6136I 11:55:52 System Task --- util_logmsg: Verify Database Files found <4>, checked <1>, errors <0>
CCM6136I 11:55:52 System Task --- util_logmsg: Verify Database Domains found <15>, checked <15>, errors <0>
CCM6136I 11:55:52 System Task --- util_logmsg: Verify Database Classes found <247>, checked <247>, errors <1>
CCM6136I 11:55:52 System Task --- util_logmsg: Verify Database Instances found <9067>, checked <0>, errors <0>
CCM6136I 11:55:52 System Task --- util_logmsg: Verify Database Resources found <0>, verified <0>, errors <0>
CCM6136I 11:55:52 System Task --- util_logmsg: Verify Database Resource Orphans found <0>
CCM6136I 11:55:52 System Task --- util_logmsg: Verify Database Component Orphans found <0>
CCM6136I 11:55:52 System Task --- util_logmsg: Verify Database Duplicate Object IDs found <0>
CCM6136I 11:55:52 System Task --- util_logmsg: Verify Database Total instances with Duplicate Object IDs found <0>
CCM6136I 11:55:52 System Task --- util_logmsg: Verify Database MSI Index Files found <0>, checked <0>, errors <0>
CCM6136I 11:55:52 System Task --- util_logmsg: VERIFY_DATABASE has completed with reason code 8...
CCM6136I 11:55:52 System Task --- util_logmsg: VERIFY_DATABASE took 0 minutes 1 seconds to complete
CCM6136I 11:55:52 System Task --- util_logmsg: ZEDMAMS completed with a highest return code of 8
CCM8413E 11:55:52 System Task --! METHOD , EXECUTION ERROR PID =<0>, rc = <8>
CCM0061E 11:55:52 System Task --! DATABASE VERIFICATION FAILED, RC <8>.
CCM0059E 11:55:52 System Task --! MGR_ERROR_CONTROL DBError = SHUTDOWN, CLIENT AUTOMATION CONFIGURATION SERVER WILL BE SHUTDOWN
CCM0074I 11:55:57 System Task --- Shutting down Client Automation Configuration Server <001>
CCM9300I 11:55:57 System Task --- TASK CONTEXT AND INTENT LIMIT STATISTICS - TOTALS
CCM9301I 11:55:57 System Task --- Intent Limit Curr Peak Pri Allowed Retrys
CCM9302I 11:55:57 System Task --- * 65535 0 0 0 0 0
CCM9300I 11:55:57 System Task --- TASK CONTEXT AND INTENT LIMIT STATISTICS - UNATTENDED
CCM9301I 11:55:57 System Task --- Intent Limit Curr Peak Pri Allowed Retrys
CCM9302I 11:55:57 System Task --- * 65535 0 0 0 0 0
CCM9300I 11:55:57 System Task --- TASK CONTEXT AND INTENT LIMIT STATISTICS - ATTENDED
CCM9301I 11:55:57 System Task --- Intent Limit Curr Peak Pri Allowed Retrys

CCM0002I 11:55:57 Client Automation Configuration Server is terminating

best regards,
5 REPLIES
DanieI
Frequent Visitor

Re: CM configuration server can not start

Please post the full log.

Re: CM configuration server can not start

here is the log file.

thanks,
Steve Berube
Frequent Visitor

Re: CM configuration server can not start

The root cause is:
CCM6136I 11:55:52 System Task --- util_logmsg: ! Verify Class DMA instance count does not equal actual instance count
CCM6136I 11:55:52 System Task --- util_logmsg: ! Verify Class DMA TotalInstanceCount is <883>, actual instance count is <882>

There is a command to resolve that, and I will defer to that to someone who knows it, off hand I am not 100% sure if it is a zedmams refresh_dma or zedmams delete_orphans or some other variation.


Re: CM configuration server can not start

Hi Steve,

considering your response,I have found the solution on this thread:

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1387292

thank you so much.

best regards,

Metin

Re: CM configuration server can not start

//Add this to "OnDomLoad" event