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CM Application self service manager error

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Jerwi
Super Contributor.

CM Application self service manager error

Dear Master,

I am try to install aplication by CM application self service manager, but when i open the CM application self service manager error messages appeared. the error said "OVCM manager application self service error-650. server stopped application configuration, this session will be terminated".
what attribution this error? and how to solving this problem ?
thanks for your help, i am really appreciate.

Regards,
Jermias
8 REPLIES
Roy O Gatewood_
Acclaimed Contributor.

Re: CM Application self service manager error

A 650 implies that the application has not been entitled(policy)
Karl Skelton
Acclaimed Contributor.

Re: CM Application self service manager error

Did you just install the SSM as is? or did you also correctly configure the \Lib\args.xml for your environment?

As Roy says, currently you have no policy assigned.

HTH.

Karl.
Jerwi
Super Contributor.

Re: CM Application self service manager error

hi Roy,

you mean SSM has not been entitled (policy)?how to give/configure the SSM priviledge/policy so that the SSM can run?
thanks

hi Karl

SSM default install by deploy agent from OVCM server to client. this is the args.xml contains :
DCagent
$MACHINE
3464
radia
software
SYSTEM
n
connect.log
Y
All Software>
any idea ?
thanks

Regards,
Jermias
Roy O Gatewood_
Acclaimed Contributor.

Re: CM Application self service manager error

I means the user/device does not have Services entitled.
Jerwi
Super Contributor.

Re: CM Application self service manager error

Dear Roy,

how to give the user/device service entitled?
i am using administrator user and login to domain and the SSM installed when the management agent deployed to a device.
any idea ?
thanks

Regards,
jermias
Roy O Gatewood_
Acclaimed Contributor.

Re: CM Application self service manager error

Try the Service Entitlement Wizard as discussed on page 172 of the CCM Guide.
Jerwi
Super Contributor.

Re: CM Application self service manager error

Dear Roy,

thanks for your information, now i dont have the CCM guide documentation. can you give me the documentation or give the URL site for me to download.
thanks

regards,
jermias
Roy O Gatewood_
Acclaimed Contributor.

Re: CM Application self service manager error

Documentation should have come with your media.
Anyway here's the URL for docs:
http://ovweb.external.hp.com/lpe/doc_serv/
You will need a HP Passport id.