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CAS Reporting GUI problem

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CRogers_1
Contributor.

CAS Reporting GUI problem

Hello,

Has anyone ever seen the issue where the reports navagation on the left is not available. Please see attachment.

Thanks,

Claire
5 REPLIES
Graham_Wainwrig
Super Contributor.

Re: CAS Reporting GUI problem

Hi, I seem to remember I had a similar problem when setting up Reporting for version 5.

I good place to start would be to revisit your Reportingserver setup, and look at your LDAP configuration setings.

I seem to think it had something to do with
Base DN and Bind DN. I have checked my setup and they are set the same ie dc=hp,dc=com

Hope that helps
Graham
Alexander Willn
Acclaimed Contributor.

Re: CAS Reporting GUI problem

Agree to the above. If any error occurs in you navigation frame (e.g. tbale missing referenced by a filter) all following entries won't be displayed.
As your navigation frame is already missing the Directory/Group Filter the issue is most likely related to AD configuration in .cfg file.
Karl Skelton
Acclaimed Contributor.

Re: CAS Reporting GUI problem

guys... this is logged as a CAS issue and CAS doesn't use AD! But sure, it could be a RRS cfg issue.

Claire, i'm assuming you did not make any customisation to your CAS install?
Did you edit any of the cfg files in the C:\Novadigm\ReportingServer\etc folder?
Can you upload your rrs.cfg from this folder?

Also, check in services.msc that all the "HP Client Automation....." services are started.

Lastly... did you already attempt a reboot of the CAS server?

HTH.

Karl.
archana_shyamsu
Super Contributor.

Re: CAS Reporting GUI problem

I had the same issue yesterday, restarted the CCM servers it worked
archana_shyamsu
Super Contributor.

Re: CAS Reporting GUI problem

typo in the previous post I meant restarted services*