cancel

650 Error Message

Highlighted
shalyami
Trusted Contributor.

650 Error Message

Hi
I have problem in many workstations when I try to patch them.
I got Error Message 650 (Server stopped application configuration).
I have attached part of Client and Server logs for more details.
Thanks

Saleh
16 REPLIES
Moaeed Sajid
Outstanding Contributor.

Re: 650 Error Message

Saleh,

-! Error client did not provide LOOKUP object
NVD8126I 07:45:24 Radia Client --- --! To correct make sure the PRIMARY.PATCHMGR.ZSERVICE._BASE_INSTANCE_ has the RUNDLG attribute value to Y
NVD8119I 07:45:24 Radia Client --- REXX Method <> ended at <07:45:24:269>, rc<16>

What is RUNDLG in PRIMARY.PATCHMGR.ZSERVICE._BASE_INSTANCE_ set to?

Hope this helps,

Moaeed
shalyami
Trusted Contributor.

Re: 650 Error Message

Thanks Moaeed, but it is already set to Y. It may be something releated to the client not to the server.
Biju V George!
Acclaimed Contributor.

Re: 650 Error Message

Hi Shalyami,

Can you explain what are the steps that you are following to patch??. Are you using AD,workgroup etc...??

Biju
shalyami
Trusted Contributor.

Re: 650 Error Message

I should use AD in the later stage, but for now I'm using Workgroup and I gust assign them to _NULL_INSTANCE in USER class.
Biju V George!
Acclaimed Contributor.

Re: 650 Error Message

Hi Saleh,

Try this way..

1. Check the complies report for a desktop and note the 1 or 2 patch.
2. Create an instance in that name.
3. Ensure that patch you have noted is downloaded
4. Assign the patches to that instance along with the Discover_Patch.
5. Clean the client logs
6. Notify the clients.
7. Check the RRS reports.
8. Post the client logs.

Biju

shalyami
Trusted Contributor.

Re: 650 Error Message

Hi Biju,

Attached is connect.log file for one of my machin.

Thanks
Saleh
Biju V George!
Acclaimed Contributor.

Re: 650 Error Message

Hi,

You have to solve te below problem first..

Checking Windows Update Agent
20060725 15:29:16 Info: Upgrading WUA current version : 5.4.3790.2182 newer version : 5.8.0.2469
20060725 15:29:16 Info: WUA Agent update file : C:/PROGRA~1/Novadigm/Lib/WUA/WUAAgent-x86.exe
20060725 15:29:16 Error: Stack Trace: The system cannot find the file specified.
while executing
"win32::CreateProcess "$fname /quiet /norestart""
(procedure "update_wua" line 34)
invoked from within
"update_wua"
(file "C:/PROGRA~1/Novadigm/patchagt.tkd/lib/patch/discover.tcl" line 843)
invoked from within
"source $argv0"
20060725 15:29:16 Warning: ZMODLVL {$Header: /cvs/nvd/patch/agent/method.tcl,v 1.10 2005/12/19 15:35:16 robin Exp $} ZERRBRC 008 ZERRMOD C:/PROGRA~1/Novadigm/patchagt.tkd/lib/patch/discover.tcl ZOBJDATE 20060725 ZERRLOG C:/PROGRA~1/Novadigm/Log//connect.log ZERRCLAS {Client method failure} ZERROBJ DISCOVER ZERRMSG {The system cannot find the file specified.} ZOBJTIME 15:29:16 ZERRDATA {} ZUSERID CLNTNAME ZOBJNAME DISCOVER_CREATE_FAILURE ZERRFUNC create
20060725 15:29:17 Info: END DISCOVER (RC: 8)
NVD000011V [nvd_exec ] 15:29:17 [RADCONCT / 0000060c] SYSTEM --- Process complete: Wait rc = [0] getexit rc = [1] ExitCode = [8]
NVD000010I [zspawn_method ] 15:29:17 [RADCONCT / 0000060c] SYSTEM --- -------- [Pid=0000797C] ----- END C:\PROGRA~1\Novadigm\hide.EXE ----- rc = [8]

It's not able to upgrade the Patch Agent...
Let me know the Client version??.If you have a new PC try installing the client and run a patch connect..

Biju
shalyami
Trusted Contributor.

Re: 650 Error Message

The client version is 4.0.

I'v other client were able to updgrade the client. the only difference that there OS is W2K and W2K3.
But the one I'm testing now is XP.

Is it possible that the OS have a releation in this?

Regards,
shalyami
Trusted Contributor.

Re: 650 Error Message

Hi

As what we can see from client log, it is looking for a file called WUAAgent-x86.exe to ugrade Patch Agent, Where I only have two files, First one is WUAAgent-x64.exe and WUAAgent-ia64.exe.
In the patch logs it shows that this the last update for Patch Agent as follow:
Package Windows Update Agent Media (WUA_MEDIA) Release 5.8.0.2469, Published on 2006-07-16 17:37:56


File Name Date Size
WUAAgent-ia64.exe 2005-06-16 00:49:57 13713376
WUAAgent-x64.exe 2005-06-16 00:49:51 4571104
wsusscan.cab 2006-07-12 06:15:44 5244588
wuredist.xml 2005-05-31 16:41:44 749

which shows that there is no file with name WUAAgent-x86.exe in the component of the latest release.
My questions:
1. Is there any file called WUAAgent-x86.exe and how can I download it?
2. If there is no file with this name, from where the client decide to run it?

Regards,

Saleh






Biju V George!
Acclaimed Contributor.

Re: 650 Error Message

Hi,

I think you have a corrupt download. So empty the download folder in Patch Manager & try to acquire patches.

Biju
Roy O Gatewood_
Acclaimed Contributor.

Re: 650 Error Message

The Server tcp:RCSSERVER:3464] SAP [RCS_WEST] was unable to resolve.
Review the RCS log and figure out why the RCS aborted.
shalyami
Trusted Contributor.

Re: 650 Error Message

Hi

Thanks for all of you for trying to help.

Roy, I couldn't get what you mean by not able to resolve!
I checked the RCS log and I found this message which you may trying to mention:

REXX Method <> with parms started at <10:14:01:575>
NVD8141I 10:14:01 Radia Client --- Object not found -
NVD8126I 10:14:01 Radia Client --- --! Error client did not provide LOOKUP object
NVD8126I 10:14:01 Radia Client --- --! To correct make sure the PRIMARY.PATCHMGR.ZSERVICE._BASE_INSTANCE_ has the RUNDLG attribute value to Y
NVD8119I 10:14:01 Radia Client --- REXX Method <> ended at <10:14:01:575>, rc<16>
NVD8010E 10:14:01 Radia Client --! METHOD SET OBJECT RESOLUTION ABORT CODE
NVD3043E 10:14:01 Radia Client --! OBJECT RESOLUTION ABORTED - DUE TO RETURN CODE, RC = <16>
NVD3043E 10:14:01 Radia Client --! OBJECT RESOLUTION ABORTED - DUE TO RETURN CODE, RC = <16>
NVD3043E 10:14:01 Radia Client --! OBJECT RESOLUTION ABORTED - DUE TO RETURN CODE, RC = <16>
NVD5376I 10:14:01 Radia Client --- User: Connect message:

I also attached part of the RCS log for more details.

Regards,
Roy O Gatewood_
Acclaimed Contributor.

Re: 650 Error Message

These threads can get unreadable after a while.
The client in this thread failed to perform Patch Disocvery because patchagt.tkd could not find C:/PROGRA~1/Novadigm/Lib/WUA/WUAAgent-x86.exe (as Biju said).
Nor could it find hide.exe thus client methods failed.
With that said the RCS method patchlu (lookup) failed because it didn't get the LOOKUP object from the client.
Not sure what to advise at this point other than refresh the client and try again.
Biju V George!
Acclaimed Contributor.

Re: 650 Error Message

HI Shalyami,

It's better that you build a new PC and try this.. This will help you to understand if there is any config problems in RCS or on the Client.

Biju
shalyami
Trusted Contributor.

Re: 650 Error Message

Hi,

It is ok now, the problem as mentioned that the client should be upgraded first, and to do that it is always looking for the file WUAAgent-x86.exe which was not there in the client update package.
I finaly got the file, I don't know why it was not able to download it.

Thanks for all.

Saleh
shalyami
Trusted Contributor.

Re: 650 Error Message

As mentioned in my previous reply