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HP CAE not able to download the Patches from Microsoft.

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nataraj.kn
Super Collector

HP CAE not able to download the Patches from Microsoft.

Hi,

 

Please help us..

we are unable to download the patches, we are getting following error.

 

20130225 11:10:22 HTTP error while downloading http://download.windowsupdate.com/microsoftupdate/v6/wsusscan/wsusscn2.cab: couldn't open socket: invalid argument
20130225 11:10:22 Network error for http://download.windowsupdate.com/microsoftupdate/v6/wsusscan/wsusscn2.cab attempt 1 limit 2
20130225 11:10:28 HTTP error while downloading http://download.windowsupdate.com/microsoftupdate/v6/wsusscan/wsusscn2.cab: couldn't open socket: invalid argument
20130225 11:10:28 Network error for http://download.windowsupdate.com/microsoftupdate/v6/wsusscan/wsusscn2.cab attempt 2 limit 2
20130225 11:10:28 Error downloading http://download.windowsupdate.com/microsoftupdate/v6/wsusscan/wsusscn2.cab as C:/Program Files/Hewlett-Packard/HPCA/Data/PatchManager/patch/msft/wsusscn2.cab
20130225 11:10:28 Unable to connect to microsoft feed

 

Kindly help us to troubleshoot this issue.

 

Thanks & Regards

 

Nataraj K N

12 REPLIES
karthik_S_G
Occasional Contributor

Re: HP CAE not able to download the Patches from Microsoft.

Hi Natraj,

 

Verify the Proxy settings under Configuration->Infrastructure Management->Proxy Settings.

Patch manager uses this configuration for Conenction.

 

And it will be helpfull if you could send the patch-acquire.log.

 

Thanks and Regards

Karthik S G

nataraj.kn
Super Collector

Re: HP CAE not able to download the Patches from Microsoft.

Hi Karthik,

 

Thanks for the prompt response on this,,

 

we are not using any proxy server in our network, and proxy setting is also disabled on the core,

 

We are using HPCAE 8.10 ,

 

PFA requied log file.

 

Regards.

Nataraj KN 

vinayagarwal198
Regular Collector

Re: HP CAE not able to download the Patches from Microsoft.

Hi Natraj,

 

If you are not using Proxy can you check this Settings at Configuration>Patch Management>Distribution Settings

 

Update me.

Send me the screen shot.

 

Regards,

Vinay Agarwal

 

 

 

nataraj.kn
Super Collector

Re: HP CAE not able to download the Patches from Microsoft.

Hi Vinay,.

 

Kindly find the attached screenshot of the distribution settings..

 

please let me know if anything has to be updated in this distribution setting tab.

 

Regards,

Nataraj KN

 

 

karthik_S_G
Occasional Contributor

Re: HP CAE not able to download the Patches from Microsoft.

Hi Natraj,

 

The problem look to be your Network,

 

I can see a successful download of the cab on 20130219, and the same failed on 20130221.

 

Please make sure the network is stable and u can adjust the "HTTP_RETRIES" and "HTTP_TIMEOUT" in the patch.cfg as per ur network requirements.

 

Thanks and Regards

Karthik S G

afs
Super Collector

Re: HP CAE not able to download the Patches from Microsoft.

please try to download

 http://download.windowsupdate.com/microsoftupdate/v6/wsusscan/wsusscn2.cab

 

directly from your browser

Can you open and save it?

HP Software
If you find that this or any post resolves your issue please be sure to mark it as an accepted solution.
vinayagarwal198
Regular Collector

Re: HP CAE not able to download the Patches from Microsoft.

Hi Natraj,

 

Uncheck the "Enable Download of Patch Metadata only" box and save.

 

Rename the previous Patch-acquire.log file

Try Patch Acquisition and post the new patch-acquire.log file.

 

Regards,

Vinay Agarwal

vinayagarwal198
Regular Collector

Re: HP CAE not able to download the Patches from Microsoft.

Any Change. Kindly Uodate.
nataraj.kn
Super Collector

Re: HP CAE not able to download the Patches from Microsoft.

Hi Vinay,

 

we have unchecked the patch metadat option , but still we are facing the same issue.

 

here we have attached the patchaquire.log for the same.

 

Regards.

Nataraj KN

vinayagarwal198
Regular Collector

Re: HP CAE not able to download the Patches from Microsoft.

Hi Natraj,

 

As AFS suggested do the following.

 

please try to download

 http://download.windowsupdate.com/microsoftupdate/v6/wsusscan/wsusscn2.cab

 

directly from your browser

Can you open and save it?

 

 

Regards,

Vinay Agarwal

nataraj.kn
Super Collector

Re: HP CAE not able to download the Patches from Microsoft.

Hi Vinay,

 

We are able to download the patch manually from the web browser.

 

 

PFA.. for the same.

 

 

Regards,

Nataraj KN

vinayagarwal198
Regular Collector

Re: HP CAE not able to download the Patches from Microsoft.

HI Natraj,

Can you please send me <installdir>\PatchManager\etc folder & Logs folder containing 1 week logs.

Regards,
Vinay Agarwal
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