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sitescope 9.5 windows email error

Marybeth Lampe
Regular Contributor.

sitescope 9.5 windows email error

When I test email in new sitescope 9.5 install on windows 2003 server I get this error:

Error: Mail Preferences: Mail Test Completed! The test message was sent to mlampe@trwd.com could not be sent. The error was: java.net.ProtocolException: 535 5.7.3 Authentication unsuccessful.

4 REPLIES
Highlighted
Guillaume A
Respected Contributor.

Re: sitescope 9.5 windows email error

Sounds like you have authentication for your SMTP Server. If so, ask your network team to allow the Sitescope server IP have anonymous access to the mail server.
Elena Fasolo
Respected Contributor.

Re: sitescope 9.5 windows email error

Hi,

I encounterd the same problem. When you add/modify the email preferences (username and password), you must restart SiteScope and then it work.

I hope that this can help you.

Elena
Binod_Kumar
Honored Contributor.

Re: sitescope 9.5 windows email error

I also have same problem its showing same error message,

 

Can you give me some more information to handles this error

Binod_Kumar
Honored Contributor.

Re: sitescope 9.5 windows email error

Hi