In BSM PDF report not getting extracted
It shows cross on all graphs
you didnt add any attachment.
by "cross on all graphs" did you mean "X"?
you didnt mention your deployment. I guess you have more than 1 GW and LB, is that correct?
yes i mean X
we have 1 gw and 1 dps and BPM, Sitescope integrated
I see X for all the reports while exporting in PDF
you should open support case.
they will know how to assist you.
case is already open and under investigation from last week
any help ?
I have two questions :
1. do you use SSL in your BSM setup ?
2. are you trying to use any non-enhlish language within PDF report generation?
Can you upload from the BSM GW server:
attachment of the logs pl suggest
Known issue please see : http://support.openview.hp.com/selfsolve/document/LID/QCCR1I65635
please edit on GW server"HPBSM\AppServer\webapps\site.war\WEB-INF\rfw\conf\applications\sam-presentation.xml"
look for "FLEX" change this to "Flex". After that restart BSM GW server.Let me know if the problem continues.Patrick
Thanks..We will try this
But we see this issue for end user monitoring module also while exporting report in PDF
here is the requested logs
i found the same error:
2013-09-18 13:29:05,844 [ajp-0.0.0.0-8009-6] (CustomizationService.java:194) ERROR - MERQ-120201: Failed to set customization propertyproperty key=renderingPolicy.technologies
Caused by: java.lang.IllegalArgumentException: Illegal RenderingTechnology: FLEX
I suggest to open a support case. You can try another browser, but i think the issue remains.
Please mention, in the support case:
case is already open on this
Did you get any reply from HP? If yes what was the fix ? Please share