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email alert issue

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sivabac
Regular Collector

email alert issue

Hi  Experts,

 

I have configured the SMTP for HP BSM 9.21

 

We did typical installation.Able to telnet SMTP port from BSM server.

 

While sending E mail alerts in the BSM I am getting the errors

I am attaching errors(alerts.ejb log)

 

Please suggest solution

 

 

Regards

SivaBac

3 REPLIES
kumarandp
Super Collector

Re: email alert issue

what version of exchange server is using.

 

Dont give any special character in the sender address and give fully domain of the SMTP server.

 

Check these setting in the infrastructure settings.

 

If possible send me the screenshot of the SMTP configuration page.

 

Regards,

kumaran dp

sivabac
Regular Collector

Re: email alert issue

Hi Kumaran,

 

Is the version of SMTP server is matter here

 

HP SM 9.x is using same SMTP server successfully

 

Can you please share the steps for this trouble shooting

 

 

Regards

Siva bac

sivabac
Regular Collector

Re: email alert issue

Hi Experts,

 

Can any one share the troble shooting steps for configuring the SMTP in BSM 9.21?

 

 

Regards

Sivabac

//Add this to "OnDomLoad" event