Re: [Service Health] How does the acknowledgement works? Best practices?
Ack is not changing any KPI status. It is used only to notify other users who also watch the same view that a user is "working" on that CI. It is more "messaging" mechanism than anything else. It is system wide and not bounded to a specific view or user. with OMi, the need for Ack become less relevant since users can assign events and write annotations on events, so no need to use Ack on the CI level (events are much more granular). I hope this answers your questions, Asaf