as per the Real User Monitor Administration Guide from RUM 9.23
Chapter 18 - Parsing Supported Protocols Parsing supported protocols are protocols on which RUM can carry out deep analysis, thus providing detailed data about monitored applications for use in End User Management reports. RUM supports the following protocols for parsing: .. Generically Supported Protocols - Microsoft Terminals Services (RDP) – Generic Streaming TCP ..
RUM supports RDP protocol
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