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BSM 9.13 - 360 View Icons Missing.

Occasional Visitor

BSM 9.13 - 360 View Icons Missing.

After not looking at this tool for a few months, it appears the icons are not loading from within the 360 view. 


We have restarted the Gateway server, but this hasn't cleared the issue. 


Find picture attached. 




Anyone seen this or can point me to some basic troubleshooting steps before having to painfully engage HP support? 



Mohamed AbdelMo
Honored Contributor

Re: BSM 9.13 - 360 View Icons Missing.

it happens with firefox when some JRE is not up to date it did not find this with IE

//Add this to "OnDomLoad" event