i am working on Sitescope 11.23 . And suddenly i am getting some issue with it. After loging in Sitescope after 5 to 10 mins i get an unexpected message on screen 'Waiting for sitescope servern to become available' and then its automatically logs off. I though this might happen because system is ideal but even i working this message pops up.
Hi Ashwin, you said that it is log off everytime. It looks the problem with SIS app , it means SIS restart itself . I saw the same issue because of some monitor , log file one of them. Check in error.log and run monitor.log at that time. And also check the SIS restart time setting in gui.
Regards, Sumit kumar mark as close thred if solve it
Mark as solution , if works for you. Regards, Sumit Kumar
I am still facing the same issue sitescope automatically logs off after 10-15 mins..
i am attaching error.log file kindly please have a look and please let me know whats wrong in System.
Along with this i am also attaching a file called skip_monitors.log. In this log it shows an error 'SiteScope is shutting down, exceeded maxMonitorSkips limit' i am not sure but can this be the reason for auto logoff??
and can u tell me where do i find this skip monitors option in sitescope??
I couldn't find the errror in the log , still yes this would explain a lot .
It indicates that a number of monitor were started , still they could not complete the execution on time and as a result the monitor skipped. When there are high number of skips SiS would try to maintain itself by restarting itself and this would cause the log off.
Now the main thing is to find what is causing those skips, you can start y checking the skip_monitor.log and the error.log and see if all the monitors started skipping or just some of them and then look at what time then see if there is some error reported in teh error.log.
Hope this helps!
Yordan Mirchev HP Support
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